world famous ice cream store that has been featured many times in the
Food channel and many other renowned food programs, requested a
our solution EverServe PixelPoint by PAR.
In my 28th
years of working with hospitality this was the first ice cream parlor of
this magnitude and I needed not only to provide my potential client with
an answer but more than that I have to create a concept that could not
only benefit the speed of the operation but also provide them with
intelligent and concise reports designed not to change the course of the
whole operation but to open new paths to their accounting controls,
including Gift Cards, house accounts, employee’s payroll and quick
later, we installed the system, then the training and live days where we
accompanied the customer for a few days. Shortly they moved on their own
with a very successfully beginning.
Udell (left), the owner, visits the restaurant almost every day and cheer up the
employees to make sure that the customers have a great experience and
enjoy his fabulous creations. Jerry
Smith (Right) is the general manager, he uses every feature and tool available in
the system to make important business decisions. Which in turn that affect its continued
operation and most important re-viewing all incomes and expenses reports to
get real profit margins. Jerry is the kind of guy that practice what he
preaches. He demonstrated and supported the change, coaching employees
through the adjustment process, identifying and managing resistance. He was
a key element in the entire process.