Consulting Team (RCT)
provides computer support to office business, Hospitality and Retail. RCT
offers clients the time- and cost-saving advantages of having their own Data
POS knowledgeable departmental IT support without having to manage IT staff
services are provided through Field Support Teams–teams of highly trained IT
professionals. Although each client is assigned one or more primary
consultants (depending on the size of the IT environment to be supported),
the team approach enables RCT to leverage the expertise of all team members
to provide each client with the highest level of expertise.
Departmental Computing Support Services
Typical departmental computing support services include:
Day-to-day support of Mac and/or Windows client
desktops, laptops and associated peripheral hardware and software,
Setup and installation of new machines
Proactive security measures including DataPOS Desktop
tools, antivirus protection, operating system updates, and
software application patches
Installation, configuration, upgrade and
troubleshooting of Mac and/or Windows operating systems as well
as DataPOS supported applications (such as Internet Explorer,
Microsoft Office, Spy Sweeper, etc.)
Day-to-day support for departmental servers, and
peripheral network equipment.
Local Network Administrator support and local network
Purchasing and configuration advice for computing and
Consulting services for existing computing
environments, business advice related to computing, and
collaboration on special projects.
Support for data backups and restores.
Support for Personal Digital Assistants such as Palm
Pilots, iPhones, and Windows Mobile Devices.
provides Extended Services to clients. These services can be in addition
to or instead of services provided by a Field Support Team.
provides dedicated resources to transition the client environment to
a support level that is both manageable and predictable.
provides a smaller ratio of desktops per consultant to allow for
more attention as needed to clients, for more complex environments,
and for mission critical hardware that requires faster response
Long Term Projects
provides service to clients who have a major IT Infrastructure
overhaul and require dedicated resources to complete the project.
Pre-determined deliverables and timelines are agreed upon with the
are based on the number of devices and complexity of the environment to be
supported. Pricing for Extended Services requires a discussion with the
client in order to determine appropriate costs.
24/7 Remote Support and On-site service by agreement or Mon-Fr from 9AM to
5PM in Support Packages.
your IT needs, please contact Cristina Somoza at 786-472-5918
A direct connection to the network involves more than
putting the wire from the back of your computer into the plate on
the wall. Your computer needs to be configured correctly on one end,
and the network must be ready to receive you on the other.
Security Best Practices
Windows Patch Deployment
Symantec AntiVirus Definition Deployment
Managed Windows Server
Windows OS only
IIS Web Servers
Exchange Email Servers
MS SQL Servers
Centralized LAN protection instead of relying on individual
workstation or server protection
Control of access to/from specific IP addresses or ports
blocking of IP traffic for coordinated network or Internet attacks
S SQL Se
Customizable rules governing inbound and outbound traffic
Continuous ITS maintenance for departmental LANs
a regular backup of the critical files on your computer is one of
the most important aspects of being a responsible computer user.
Critical files include documents that you create as well as other
unique files such as your email in box. Backups are particularly
important for original scientific or engineering data—data that can
represent months or years of work, and that can be nearly impossible
Performance and Medium Performance storage tiers do not include
backup service. Backup and storage are two separate services; backup
service is by subscription. The storage team works with clients to
customize backups to the needs of their applications.
The IT Services Software Licensing department can help
you find the best deal for your software needs. Many products are
licensed, sold, and distributed directly by our staff. If we don't
offer it, we can help you find the best alternative source.
identifies incoming spam and tags it. The other two options —Webmail
filtering and email program filtering — can't work without it.
This is the
most effective way to kill spam. A Webmail spam filter can filter or
discard spam before it enters your Inbox.
We can help you to set up a new venue to offer
internet access to your customers either free Wi-Fi or Commercial
VPN Access Resources
allows computer users to access a network via an
IP address other than the one that
actually connects their computer to the Internet.