Best practices when
purchasing a Point of Sale Solution for your Restaurant
Be an Educated Buyer!
There are so many ways to
learn about Point of Sale technologies, also called POS Systems.
Point of Sale
often refers to a
or more generally to the
hardware and software
checkouts – comparable to an electronic cash register. Point of sale systems are
used in many retail stores like supermarkets, clothing stores, etc. and in
Hospitality like restaurants, cafeterias, hotels, stadiums, and casinos, etc.
You can go to the library,
your local computer store or even to another business in your industry. Also a
good source of information is your local Chamber of Commerce.
what you want from your software before you buy anything.
Make a list of functions you would like
your system to control. (This list will get longer, the more knowledgeable you
Is SQL data Base? Support Multiple levels
of modifiers?, Transfer a table, a
waiter, part of a group or all the customers?, Support split checks?, Can I
share the Tips, Employee Meal Accountability, Who is
behind the Support?, Company, Hours Of
operation, Response times, etc.
3 Buy only
time tested products.
Make sure that the software has been used
in business and that they can give you positive references. Remember that the
hardware (Equipment) is only a 20% of significance of the total package. The
remaining percentages are the most important: software performance and system
support. Make sure you request a list of customers to call at random from your
vendor. Any doubts? Investigate deeply.
under spend! Search for value, not price.
The price of course is very important.
However, the old tale of “You get what you pay
for” also works in
POS Systems. Make sure that you buy
the appropriate amount of hardware (equipment), do not buy more than the
necessary, you can always add more at a later time. Start with the minimum but
most importantly you must be comfortable with it. Ask your vendor for advice but
be vigilant of predators.
5 Do your business with a
company you trust. You are trusting your entire business to this
company. You must feel comfortable with this association. You can ask for
references and make sure you are aware of all the charges that you will be
responsible for, such as, training, troubleshooting, service visits, etc.
Receive this in writing.